What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Font styles are being changed when editing the form in v4 builder.Asked by GOLFTRIPJUNKIE on March 09, 2017 at 11:31 AM
i just logged into my account to check on a color code for one of my forms. i selected a form, then design, and it automatically reverted to version 4. this is a problem for me because each time it reverts to v4 it messes my forms up. i sent an email last week, which the person said they didn't see any issues.
the issues are:
the font style changes
it cuts off pop-up boxes
i do not want to use v4. and i shouldn't have to worry about going in to do edits or checking something, then having it automatically revert to it. it seems to happen at first log-in. it's a pain.
please fix it or somehow remove v4 from my account. last week i had to go and fix a bunch of forms.
I have checked the forms you provided on the other thread and I can see they work fine when I open them in the v3 and v4 builder, both builders show the same font styles and form layout.
Could you please share us some screenshots about the issue you're facing?
For example, the changes you see reverting back when editing the form in v4 and how they're showing on the b3 builder on your end.
Also, if you need to set the v3 builder as default you could go to your account settings and select version 3 on the default form builder: