Why does my PayPal not work. All the information is entered but no typical PayPal page.

richexperience
Asked on March 09, 2017 at 12:25 PM

why does my PayPal not work. All the
information is entered but no typical PayPal page.
Kevin

Jotform Support

Answered on March 09, 2017 at 12:35 PM

I have submitted your form https://form.jotform.us/70655548288166 and I can see it redirects to the PayPal payment page after clicking on the preview answers button and then clicking on submit.

Is not this what you're getting on your end?

Please, provide us a screenshot if possible about the PayPal page where you're being redirected after submitting your form.

How-to-add-screenshots-images-to-questions-in-support-forum

We will wait for your response.
richexperience
Answered on March 09, 2017 at 03:46 PM

Expected the form to come up in the location where I inserted thePaypal
Payment block. Once I did a test submit, I found where it was, so I
modified my instructions to reflect such.
...
Kevin

Jotform Support

Answered on March 09, 2017 at 05:02 PM

Yes, the form will be redirected to the payment page instead of redirect inside the form on the payment section.

Additionally, if you do not want to redirect your users outside your form, you could use the PayPal Pro integration which will allow users to pay using a credit card.

https://apps.jotform.com/app/paypal_pro_integration