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    Paypal stopped working??

    Asked by bishopcarroll on March 09, 2017 at 01:06 PM


    When I tested this form on March 7th (before publishing it) the paypal payments worked great.  The email was sent saying I received a paypal payment, the money was debited out of the bank I paid from and pymt was received in paypal - it was so smooth!

    The problem I had with the test payment was I couldn't see who the "student" was on the payment details in paypal so you answered my question on that and I added the hidden field and added it the 'fetch data from field' - the payments haven't worked right since then.

    Is there something else I need to do?  I've now published the form and I have 15 pending payment submissions - I haven't received an email saying there are any pending payments nor is there anything in my paypal activity for these payments.  However, the payments have been debited from the couple of people I've asked to verify. 

    Can you help me?  I'm expecting a few hundred submissions of this form and I want to get this fixed before it gets worse. 

    Thank you very much.

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    JotForm Support Manager

    Answered by Jeanette on March 09, 2017 at 10:54 PM

    We are glad to hear in your other thread that the issue was sorted out with Paypal support.