What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form displaying mobile version on the web page

    Asked by AdminRSCM on March 09, 2017 at 01:24 PM

    I just noticed that one of my forms looks off on live website- but looks fine in your jotform builder. See screenshot attached. For RSC Footer Form.

     

    The name, phone and email should be on the same line

     

    How can I fix this?

    Page URL:
    http://renscottcreativemarketing.com/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 10, 2017 at 01:17 AM

    Can you please try re-embedding your form using the iFrame embed method and see if this help solve the issue? Here's the guide on Getting the form iFrame code.

    Regards.

  • Profile Image
    JotForm Support

    Answered by Kiran on March 10, 2017 at 02:17 AM

    It looks like there is an issue with the forms embedded on the webpage. They are displaying with mobile version due to the width of the section where the form is embedded. We have reported the issue to our backend team and once we have any update in this regard, you'll be posted here.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Kiran on March 10, 2017 at 06:10 AM

    The issue should be fixed by now. Please check the web page and the form should be displaying correctly. Let us know if you notice any further issues with the form. We will be happy to take a look again.

    We are sorry for the inconvenience caused.