- newlifeislandAsked on March 09, 2017 at 02:51 PM
- JotForm SupportChriistianAnswered on March 10, 2017 at 02:15 AM
Emails addresses get added to the bounce list due to some reasons either the inbox is full, the email server is rejecting the email due to suspected spam or the mail server was unavailable during the time that the email was being sent. If your email address was added on the bounce list, you should remove it so that you can receive future emails. Here's the guide on How to Remove Your Email Address from Bounce List.
To prevent this from happening again, please see this guide: How to Prevent Email Bouncing Related Issues.
We highly recommend the users to set up an SMTP sender on their form to avoid this email bouncing issues. Here's the guide on How to Setup SMTP for a Form.
Let us know if you need further assistance.