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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions not working

    Asked by conceptbyiowapr on March 09, 2017 at 02:54 PM

    Hello,

    Yesterday, we had 7 submissions of a form from 5 different locations. 6 submissions from 4 locations came through, though the person whose submission didn't come through to us did see the 'thank you' page! What's more is we have two people who receive each submission from this form, and neither one of them received the submission.

    Have you ever had this happen before, and can you help me understand how to fix this so it doesn't happen again?

    Thank you,

    Claire 

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    JotForm Support

    Answered by Chriistian on March 10, 2017 at 02:32 AM

    Hi,

    If I understand you correctly, you have received only 6 submissions out of 7 submissions, so there is one missing submission on your form?  If possible please give us the form URL in which you have encountered the issue so that we can further investigate. 

     What's more is we have two people who receive each submission from this form, and neither one of them received the submission.

    Did you mean it is happening on the Autoresponder email? Users of your form cannot receive an email confirmation of their submission? If you mean something else, please provide us more details so that we can check this further.

    We'll wait for your response.

    Regards.