What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I or my customer receive a signed form submission?

    Asked by craftmyparty on March 09, 2017 at 03:54 PM

    Can I or my customer receive a complete signed by waiver.  By "complete" I mean a copy of the entire form with the signature.  All I receive is a copy of the required items and the signature.  I would like it to be my entire waiver with the form for filing purposes.  Also, I did a practice run several times using my secondary email and I do not receive a copy or receipt for the signed form.  I would want my customers to receive a copy or some kind of acknowledgement. 

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    JotForm Support

    Answered by Rose on March 10, 2017 at 03:41 AM

    I checked your account and I found only one form in your folder. I think you are referring this form

    The thing I can suggest you is to add a short scrollable term widget to your form which can state waiver details. You can add it from form element tab under widget part. You need to paste the terms details in your text field to this widget's content part. After that, a checkbox will be shown for agreement of terms. As I also checked your form, you already used signature on your form. If you want, it will remain there. 

     

    Regarding receiving complete form from your customer, you can consider to add an autoresponder to your form. The autoresponder send an e-mail to the user who filled the form. You are allowed to change autoresponder e-mail content as you wish rather than using default template. Here is a user guide where you can find more information about it. 

    https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email

    Regarding notification, I checked recipient e-mail of the notification. There is only one recipient e-mail and It is not in the bounce as I checked.

     

    Could you please check your spam folder. If the notifications are there, please mark them as not Spam. 

    If you need any further assistance by our side, please do not hesitate to contact us.