What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms all of a sudden disabled? I'm a premium paid user?

    Asked by tylerdassman on December 30, 2010 at 06:04 PM

    I just got reports from potential customers that their submissions state 'form disabled'. I was already a premium paid customer but nevertheless I frantically scrambled to pay AGAIN thinking that maybe my premium status has elapsed but NO. That's not it at all. My form is STILL disabled! HELP! I am right in the middle of a campaign and losign submissions!

    Here is my URL...

    http://www.jotform.com/form/2983628546

     

     

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    JotForm Founder

    Answered by aytekin on January 02, 2011 at 12:12 AM

    I checked your account and the form link posted above. They all work fine. I wonder if the form ID on the page is incorrect. Can you post the URL of the page that has this error? 

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    Answered by abomazen on January 04, 2011 at 12:58 AM

    I have same proplem

    all of my forms like that

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    JotForm Support

    Answered by seyhuns on January 04, 2011 at 02:35 AM

    @abomazen,

    Your forms have been marked as phishing forms by our system, so your account was suspended. Please contact us via http://www.jotform.com/contact if you think there is a misunderstanding.