What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not Valid Link Error: Email Validation

    Asked by JAMESTNT on March 09, 2017 at 05:40 PM

    email: parts@jamestnt.com 

    Tried to validate the email from the link sent and got "NOT VALID LINK" so can't verify!

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    JotForm Support

    Answered by olivia on March 10, 2017 at 05:22 AM


    I have tried to replicate your issue on my side. I have created a new account and checked the Verification Email.

    Please look at the following images:

    Verify Email


    I clicked the Verify Now button and I was directed to the JotForm verification page.


    I didn't replicate any issue during the verification process. You issue may be a temporary issue. Please check again.

    Could you please provide some other details about your issue? Which browser do you use? Please clear your browser caches and try in different browsers if you still replicate the issue.

    I'll be awaiting for your reply.

     Thank you.


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    Answered by hdaxtraining on May 22, 2017 at 09:55 PM

    Same problem for me - "Not a valid link". Tried this in Chrome and IE browsers.

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    JotForm Support

    Answered by BJoanna on May 23, 2017 at 12:11 AM


    We will provide you an answer on your other thread shortly.