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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Name and email required but has not been sent

    Asked by evank001 on June 21, 2012 at 01:12 PM

    Hi, in my form I have name and email required but somebody filled my form today and these information did not arrive to me. Even the image they upload is access denied, can you help me ?

    Page URL:
    http://www.ekipazofootball.com/fr/devis-equipement-foot-homme-maillot.<br/>html

  • Profile Image

    Answered by jeanettebmz on June 21, 2012 at 02:42 PM

    I would suggest you to make the last field of your form required as well (Code de réduction or Message)

    let me know if the solution worked out for you

    Best regards

    Jeanette

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    Answered by evank001 on June 22, 2012 at 07:21 AM

    Well I cannot do that but it happens only for one form, the ones that have been sent since included the email and phone. Do not know why this one has been without..if it happens again I will get back to you

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    JotForm Support

    Answered by jonathan on June 22, 2012 at 07:46 AM

    Hi,

    Please do update us if this situation repeateadly happen (at least more than 2x). We will check further.

    Let us give the possibility of a network or appliance issue could have caused the anomally.

    Thanks.