Name and email required but has not been sent

  • Profile Image
    evank001
    Asked on June 21, 2012 at 01:12 PM

    Hi, in my form I have name and email required but somebody filled my form today and these information did not arrive to me. Even the image they upload is access denied, can you help me ?

  • Profile Image
    jeanettebmz
    Answered on June 21, 2012 at 02:42 PM

    I would suggest you to make the last field of your form required as well (Code de réduction or Message)

    let me know if the solution worked out for you

    Best regards

    Jeanette

  • Profile Image
    evank001
    Answered on June 22, 2012 at 07:21 AM

    Well I cannot do that but it happens only for one form, the ones that have been sent since included the email and phone. Do not know why this one has been without..if it happens again I will get back to you

  • Profile Image
    jonathan
    Answered on June 22, 2012 at 07:46 AM

    Hi,

    Please do update us if this situation repeateadly happen (at least more than 2x). We will check further.

    Let us give the possibility of a network or appliance issue could have caused the anomally.

    Thanks.