Spreadsheet integration is not working

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    bkkstrider
    Asked on March 10, 2017 at 12:03 AM

    Hi

    Can you help me to do manual push and fix the spreadsheet integration of this form

    https://www.jotform.com/build/70191496070455

     

    Thanks in advance

  • Profile Image
    candy
    Answered on March 10, 2017 at 08:00 AM

    Hello,

    We're sorry for the inconvenience you have.

    I've forwarded this ticket to our software development team in order to fix your integration. You are going to be informed via this thread as soon as the issue will be fixed.

    Thank you for your patience.

  • Profile Image
    bkkstrider
    Answered on March 13, 2017 at 04:36 AM

    Thank you.

     

    Its not updated yet. Could you please help me to do a manual push data from Jotform to my integrated spreadsheet?

     

    Thanks in advance

  • Profile Image
    Denis
    Answered on March 13, 2017 at 05:02 AM

    Hello bkkstrider,

    Sorry for the trouble caused to you. I've checked your logs and your integration has broken and it seems problem caused by Google. To fix this issue you should re-integrate your form. If you are using more than 25 integrations(AppScript, API keys our integrations etc.) on a single Google account it may cause the issue. If not you should be okay after re-integration. If you need any further assistance please feel free to contact us anytime.

     

    Regards.

  • Profile Image
    bkkstrider
    Answered on March 21, 2017 at 12:33 PM

    Hi

    Can you take a look my spreadsheet integration on this form https://form.jotform.me/70792450933460

    integration is broken again.

    here is the url 

    https://docs.google.com/spreadsheets/d/17byVHbYW7mB5V7JrsyaWzy2gzLsjDlneSgcVy3kgXbs/edit#gid=0

     

     

  • Profile Image
    Kevin_G
    Answered on March 21, 2017 at 03:00 PM

    I have checked your form and I can see the missing submissions, from our end I have checked and found indeed the existing integration with your form, I've already sent the missing submissions to your spreadsheet and it worked; however, this does not fix the integration itself if it's broken and it may require to re-integrate again to resolve the issue. 

    So I would suggest you to follow the advice given by our developer Denis above, and if the issue still persists with the newly integrated spreadsheet, please let us know. 

  • Profile Image
    bkkstrider
    Answered on March 22, 2017 at 03:16 PM

    Hi 

    Thanks for your suggestions.

    Regarding what Dennis said about  25 integrations / 1 single google account.

    I think I might reach 25 integrations. Because there are some forms that still integrated with spreadsheet, even I don't use those forms anymore.

    Would it help if I remove spreadsheet integration on my old forms which I don't use anymore? 

     

    Thanks,

  • Profile Image
    Kevin_G
    Answered on March 22, 2017 at 04:34 PM

    That should clear up your API usage on your Google account, you could remove the integrations from those un-used forms, you could also try with a different Google account that does not have, or has only few integrations, and find if the same happens.

    Please, do let us know how it goes.