What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What does "Receive 10 Payments" mean on the starter plan?

    Asked by gjohnston on March 10, 2017 at 12:48 AM

    I am using the jotform starter plan to test it's usefulness with one of our training classes. I created a registration form with a paypal payment (it links to paypal). We expect to get about 30 participants 

    Can the starter work for over 10 participants? I'm concerned about using it if it will suddenly stop working after the 10th person registers and pays through paypal.

    Please let me know ASAP. Thank you!


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    JotForm Support

    Answered by olivia on March 10, 2017 at 08:29 AM


    You can receive only 10 payment submission in Free plan. If you wşll receive 30 submissions with payment, it will stop when you reached the 10 payment submissions. 

    You can see limits of the Free plan from Account>Usage.

    If you are using JotForm for non-profit organizations or education, please have a look at the following links.



    On the other hand, you can upgrade and downgrade your account whenever you want.

    For example, after you upgrade your account to a monthly plan, you can downgrade it back to free after you receive 30 payment submissions. In this case, we refund your unused days, if you make a request in forum after you downgrade your account.

    If you need any other details, please feel free to let us know.

    Thank you.