What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How long to update form? Please help!

    Asked by HugoMonster on June 21, 2012 at 03:36 PM

    I updated a form about 30 minutes ago and see that it is still not live on my site. Changed radio buttons to check buttons. How long does it normally take to become live, or is there something I must do?


    See  http://form.jotform.ca/jsform/21423715567252

    Page URL:

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    JotForm Support

    Answered by Goldo on June 21, 2012 at 05:11 PM

    It's a caching issue (delay) when using http://form.jotform version of the form. Replacing it with http://www.jotform should fix it.

    So, replace the embed code in your website with this:

    <script type="text/javascript" src="//www.jotform.ca/jsform/21423715567252"></script>

    Let me know.

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    Answered by HugoMonster on June 21, 2012 at 05:14 PM
    All is good now. many thanks for your help!
    Paul D. Heaslip BES, RGD
    Third Wave Creative | Cambridge, ON Canada
    studio: 519.260.2603 | mobile: 647.407.5067
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    Answered by pinoytech on June 21, 2012 at 06:35 PM

    Good to hear that. Cheers!