What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account blocked?

    Asked by jeromemandin on March 10, 2017 at 06:32 AM

    Hi,

    This is the 4th time my form is "not found" and my account is "autosuspended" :(

    However I think I respect "terms of us". I don't understand why, and I have to redo the form after my account is unlock. this is the same form every time...

     

    Can you explain the reason why my form and my account are blocked and re-activated my account ?

    Thank you.

    Jerome

  • Profile Image
    JotForm Support

    Answered by Kiran on March 10, 2017 at 06:37 AM

    I see that your JotForm is made in French and our language translation tool is not updated to scan some languages such as Arabic, French, etc. So, the forms made in these languages are likely to be suspended sometimes. I have verified your forms and they seem to be normal and clean. I have activated your account and you should be able to see your forms now.

    Sorry for the trouble caused.