Cloned forms on new site not updating

  • Profile Image
    longo
    Asked on June 21, 2012 at 03:53 PM

    Hi

    I have cloned my 2 regular forms and modified them to suit the mobile version of my site, the problem I have is they don't update, I initially thought this was beacause I needed to change the url so the updates point to the new mobile url but I can't find anywhere to do this.

    The 2 regular forms on my full site are both working correctly.

    Any help would be appreciated.

  • Profile Image
    NeilVicente
    Answered on June 21, 2012 at 06:01 PM

    Our CDN provider is having some technical difficulties right now. Changes made to forms are not immediately reflected when using URLs that point to a CDN-hosted version (form.jotform.com).

    We are extremely sorry for any inconvenience brought aby this issue.

    Please use the non-CDN URL (www.jotform.com) of the form when cloning it, so that recent changes are reflected properly.

    In your case, you should be using www.jotformeu.com in your form URLs.

    Hope this helps, even if temporarily.