What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have just tried this on a form I have created and it didn't work

    Asked by Ian Lowe on March 10, 2017 at 08:44 AM

    Sir, I have just tried this on a firm I have created and it didn't work.

    I have 3 options and a separate email for each.

    When I select the first option I get the correct email. When I select either the second or third option I get no emails.

    If it helps the form is 61864551221957



    This is a re-post of a comment on How to Send Email Based on User's Answer

  • Profile Image

    Answered by KadeJM on March 10, 2017 at 12:37 PM

    I see you're having an issue with setting up your form to send with 3 separate emails based on the option that is chosen.

    However, when I checked your form I only found one email notification with two email recipients listed in it and I didn't see any conditions to tell the option where to send it. This is the reason it is not working for you because you didn't set those up with three conditions and three notifications.

    If you look back at the guide again it explains step by step how to set up conditional logic to make your form respond to each of the 3 options depending on what was chosen by the user.

    https://shots.jotform.com/kade/Screenshots/2017-03-10_12h30_46.png

    https://shots.jotform.com/kade/Screenshots/2017-03-10_12h29_55.png

  • Profile Image

    Answered by ianlowe on March 10, 2017 at 12:46 PM
    There is only one option now because I couldn't get the multi-option
    to work and I needed to implement it operationally.
    I will set up another, TEST, example to see if I can get it to work
    and if not I will reply to to this e-mail with the form id.
    Is that ok?
     
    Citando JotForm :
    ...
  • Profile Image

    Answered by ianlowe on March 10, 2017 at 01:46 PM
    I have created a clone of the previous foem and called it Variable Email Test
    I have tested it and find that, if I select the first option I get 2
    emails, one a notification and one a confirmation. However, if I then
    select the second option i only get the notification e-mail
     
    Citando JotForm :
    ...
  • Profile Image

    Answered by KadeJM on March 10, 2017 at 03:50 PM

    Thank you kindly for the clarification and additional information about this problem.

    There are two types of emails, the email notification, and the autoresponder. You must decide which you want to send if one or the other unless both then attach the correct one to your options to make it function that way.

    I've taken a look at your cloned form and found you have 1 email notification and 3 autoresponders.

    The autoresponder is intended to function to send a confirmation to whatever email address is entered in on the form whereas the email notification is intended to send to the three different email addresses that you specify.

    This is the reason it is not working because you are changing it to whatever email is entered into your email field.

    And based on your original details I think you wanted to send to three different emails of your choice so for that you would need to switch it to 1 autoresponder and 3 email notifications then it will work after changing your conditions to match up to it.

    Please refer to https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings to get a better understanding of the differences.

    https://shots.jotform.com/kade/Screenshots/2017-03-10_15h47_25.png

  • Profile Image

    Answered by ianlowe on March 10, 2017 at 04:46 PM
    What I want is to send a different version of the auto responder email back to the customer depending on which option he chooses.
    I was testing and so I expected to get both the notification email, which I did, and the appropriate auto responder, depending on which option I chose.
    I only got the auto responder when I chose option 1. Selecting any other option resulted in me not receiving any auto response email.
    Best Regards
    Ian Lowe
    ...
  • Profile Image

    Answered by ianlowe on March 10, 2017 at 04:46 PM
    Kade, thanks for the link which I have now read but it still leaves me thinking it is not working correctly.
    The test you looked I have set up one notification email which has my email address hard coded and comes to me when anyone fills in the form.
    I have also set up three auto responder emails using the firm variable that corresponds to the email of the person filling in the form.
    Now, the three responder emails have different information in relevant to the choice taken when the firm is completed and the validation code should select a different email depending on the choice made.
    So, when I am completing the form as a user I expect to receive a notification email and a responder email with the latter relevant to the choice I made when completing the form.
    What I am getting is the notification email each time I complete the form, irrespective of my choice but I only get the responder email when I choose option 1.
    If I have misunderstood then I apologise and would respectfully ask for further guidance
    Best Regards
    Ian Lowe
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on March 11, 2017 at 02:22 AM

    I checked the form (http://www.jotformpro.com/form/61864551221957) and it has one autoresponder email. Did you remove the other 2 autoresponder? I would like to check the configuration. I also didn't see any autoresponder conditions.

    To my understanding, you want to change the autoresponder email depending on what option the user will pick. Keep in mind that the autoresponder email will send it to the email address registered by the user to your email address field. For example:

    If the user register the "test@testmail.com" to the Contact E-Mail field. The autoresponder will send it to the "test@testmail.com" as a default.

    Please see my demo form: https://form.jotformpro.com/70691670084964.

    In my demo form, I have set a autoresponder condition where if the user select the "I will attend" option the autoresponder will send email to the user. But if the user select the "I will not attend" option, the autoresponder will send email to the form owner only. 

    You can clone my demo form to see the conditions settings I have created. Here's a guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Related guides: 
    Explanation-of-Email-Notification-and-Autoresponder-Settings
    Setting-Up-an-Autoresponder-Email

     

     

     

  • Profile Image

    Answered by ianlowe on March 11, 2017 at 03:46 AM
    That is not the form to test. That is the operational one and I had to change it because it was scheduled to start.
    I did mention on a previous email that I had set up a clone form to test this issue and that was called Variable Email Test.
    I understand to whom the responder email should go to, as I am acting as form submitter, it should come to me when I enter my email. The problem I am having is that it doesn't!!
    If you could look at the test form I set up and tell me what I am doing wrong I would be very grateful.
    Best Regards
    Ian Lowe
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on March 11, 2017 at 06:29 AM

    I did a test submission on your form and I received an autoresponder email. I chose the "I Cannot Attend either event but would like to submit a question" option in the "Event Registration Options" field. Here's a screenshot:

    I understand that you have 3 autoresponders. However, you mentioned that you are receiving one of the autoreposnder email. This means that the Conditions and Autoresponder is working properly. Upon further checking, it seems that the Autoreponder emails have the same Email Subject. If it is the same, you will not be able to identify which one you receives.

    Please try changing the Email Subject of the Autoresponder emails so you can easily identify if what condition is not working.

    Also, please don't use the "Test Email" button. Please open the form and do an actual submission.

    Hope that helps. Thank you.

  • Profile Image

    Answered by ianlowe on March 11, 2017 at 12:46 PM
    The three auto responder emails have different content. If I select option one the responder email has directions to he event mentioned in option one.
    If I select option two then the directions relate to that location.
    If I select option three there are no directions.
    Therefore I would always be able to identify if the responder was correct but the problem is that when I select ether option two or three I am not getting and responder email
    Best Regards
    Ian Lowe
    ...
  • Profile Image

    Answered by ianlowe on March 11, 2017 at 12:46 PM
    I have to say I have only ever tried it ushering Test option. I will try it as an operational link and see f that works
    Best Regards
    Ian Lowe
    ...
  • Profile Image

    Answered by ianlowe on March 11, 2017 at 01:46 PM
    Would you be so kind as to try this and use Option 2 (I plan to attend
    the Albufeira Event). The other two options work but I can't get
    option 2 to send out both a notification and responder  email. I have
    obviously coded something incorrectly but I cam't for the life of me
    see what the problem is.
     
    Citando JotForm :
    ...
  • Profile Image

    Answered by ianlowe on March 11, 2017 at 01:46 PM
    I have deleted all the responder emails and the condition tests and
    typed them in again. Each one separately rather than duplicating an
    existing one. It does seem to be working now although I have had a
    couple of fails when I tested in quick succession. Perhaps the
    original issue was to with with some corruption caused in the
    duplication and subsequent editing process.
    Anyway, I will see how it goes now but thanks for all you help in this. 
     
    Citando JotForm :
    ...