What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I test that jotform is generating a notification email.

    Asked by cstwpb on March 10, 2017 at 08:55 AM

    I keep sending test uploads from my website to see if I receive a notification email that a file was uploaded. I still can't get an email, and I still can't get anyone to reply to my requests for assistance. I really feel kicked to the curb.

    Can anyone email me directly to my email? cstwpb@comcast.net

    Mike

    Page URL:
    www.customsignstoday.us

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 10, 2017 at 01:12 PM

    I have checked our email logs and I saw that you recently tested your form and that email Notifications with files that you upload were successfully sen to your email address. 

    Did you received your test emails? 

    You can also check email logs on your account. 

    How to View All Your Form Email History

    I have also checked and it seems that your email address is in the bounce list. Our system gave following result:

    cstwpb@comcast.net is IN the bounce list 

    Reason(s) : smtp; 554 resimta-po-17v.sys.comcast.net

    It seems that Comcast has blocked the JotForm sender email address. You may try adding the whitelisting the JotForm domains in the email account. 

    Whitelisting JotMails IP Addresses

    Also please check this guide:

    How to Prevent Email Bouncing Related Issues

    It seems that your email address was added to the bounce list yesterday as well. Did you follow steps that were provided to you on this thread https://www.jotform.com/answers/1086795?