What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving email submissions?

    Asked by rellingson on March 10, 2017 at 09:11 AM

    I have had several families say that they have submitted a jotform registration, but I am not receiving them.  is there a holding bin I am able to access to see who has started a form?  WHy might they not be going through?

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 10, 2017 at 01:06 PM

    We can investigate this closer if you could give us the affected form ID. It could be that the email address to which you're receiving submissions ended in the Bounce list. You can check that by using this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List and there you can remove the email from the Bounce list.

    If the issue persists please let us know.

    Thank you!