What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    A pessoa envia, mais não recebo no meu email, o que deve fazer?

    Asked by JaimeJSS on June 21, 2012 at 04:12 PM

    Tenho um site no webnode, nele coloquei um formulario, só que quando a pessoa preenche e envia, não chega no meu email cadastrado.

    O que deve fazer?





    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 21, 2012 at 06:05 PM

    Thank you for contacting us.

    According to our mail logs, your mail service provider Hotmail is accepting the messages and queuing then for delivery.

    I would like to suggest you trying to set Sender E-mail to noreply@jotform.com, this may improve the situation.

    Please give it a try, and let us know if you need any further assistance.

  • Profile Image
    JotForm Support

    Answered by Mike_T on June 21, 2012 at 06:05 PM

    I forgot to add the screenshot:

  • Profile Image

    Answered by bbernardes18 on October 16, 2012 at 07:29 AM

    também não consigo receber já apliquei as alterações mas mesmo assim não recebe




    só consigo receber nos e-mails do hotmail e gmail

  • Profile Image
    JotForm Support

    Answered by mliz on October 16, 2012 at 07:45 AM

    Hi there,

    It appears that the following email address hosted on the domain artvisualbrasil.com and vipblindados.com.br were listed in the bounce list, I already have them removed.

    Please do another test and let us know if this works.


  • Profile Image

    Answered by Douglas  on January 28, 2016 at 08:22 AM

    My form also is not working and my "Sender E-mail" is already as noreply@jotform.com.


    Please click in "FALE CONOSCO"


  • Profile Image
    JotForm Developer

    Answered by mert on January 28, 2016 at 10:39 AM

    Hi Douglas,

     To help you better, I need to move your question into another thread. You can easily access your question from the following link:



    It will be answered right away.