What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incorrect Submission Count

    Asked by tcahn on March 10, 2017 at 09:38 AM

    Good morning:

    The form has 72 submissions, but the count is 69. This is an enrollment for a trip and I've set the form to disable when it reaches the max. capacity of 75, so I can't overbook. How can I fix this? 

    Page URL:
    https://form.jotform.com/63204741914957

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    JotForm Support

    Answered by BJoanna on March 10, 2017 at 01:24 PM

    It seems that submission counter was not correct. It is now fixed. Your form has 73 submissions.

    Let us know if you need further assistance. 

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    Answered by tcahn on March 10, 2017 at 01:29 PM

    Perfect, thanks for the super quick fix and response!

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    JotForm Support

    Answered by BJoanna on March 10, 2017 at 02:36 PM

    You're welcome.

    Feel free to contact us if you have any other questions or issues.