What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our application forms were working as well until the last update of Jot

    Asked by ldoody on March 10, 2017 at 12:18 PM

    Our application forms were working as well until the last update of Jotform. This is causing an Administrative nightmare. We receive some emails and not others so it's not the email address itself. We have escalated this via a ticket but it is still not resolved after a month of waiting.



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

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    JotForm Support

    Answered by BDAVID on March 10, 2017 at 03:49 PM

    If you are referring to the same issue that you reported and has been already escalated to our back-end team, please reply on that thread: https://www.jotform.com/answers/1061935 

    If it is a new issue regarding email notifications, please let us know what the form is, so we can take a look. You may also check if the recipient is actually in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List