Our application forms were working as well until the last update of Jot

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    ldoody
    Asked on March 10, 2017 at 12:18 PM

    Our application forms were working as well until the last update of Jotform. This is causing an Administrative nightmare. We receive some emails and not others so it's not the email address itself. We have escalated this via a ticket but it is still not resolved after a month of waiting.



    This is a re-post of a comment on Why Am I Not Receiving Email Notifications

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    BDAVID
    Answered on March 10, 2017 at 03:49 PM

    If you are referring to the same issue that you reported and has been already escalated to our back-end team, please reply on that thread: https://www.jotform.com/answers/1061935 

    If it is a new issue regarding email notifications, please let us know what the form is, so we can take a look. You may also check if the recipient is actually in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List