What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have a file that is noting several forms returned as unread - I cannot however access them?

    Asked by andyaitken on March 10, 2017 at 01:09 PM
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    JotForm Support

    Answered by Jan on March 10, 2017 at 04:50 PM

    Are you referring to the "Unread Messages" notification?

    If yes, then please go to your submissions page and open each submission. Here's a guide on How-to-View-Form-Submissions.

    You can also read the submissions via the Inbox. Here's how:

    1. In My Forms, select the form and then click the "Inbox" button.

    2. In the Inbox, you can navigate through the submissions through the "Next" and "Back" buttons.

    Hope that helps. Thank you.