What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there an issue with jotform working in Internet Explorer browsers today? We have had many users notify us if issues opening our Jotforms in IE.

    Asked by salesoperations on March 10, 2017 at 01:50 PM
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    JotForm Support

    Answered by david on March 10, 2017 at 05:56 PM

    As far as I know, there should not be any issue opening forms in IE.  I checked in a few different versions and was able to load your most recent form in each one. 

    Is the form embedded to a web page by any chance?  Let us know the form you are having trouble with, the URL of the page it is embedded to if it is embedded and if possible, which version of IE they are using when they are unable to load the form.

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    Answered by salesoperations on March 23, 2017 at 01:46 PM
    Hello,
    In looking at this issue more, we have found that our forms have varying URLs and we believe this may be causing errors for users when opening the forms.
    Example: This is the same form with 2 different URLs. Are you changing all the forms to a new URL?
    https://form.jotform.com/50617016646958
    http://form.jotformpro.com/form/50617016646958
    We are not embedding these forms.
    Louise Mickelson | SANMAR
    Projects, Communications & Operations Supervisor | Sales Operations
    22833 SE Black Nugget Road, Suite 130
    Issaquah, WA 98029
    Direct 206-727-6438 | Fax 206-727-3312
    This message is for the sole use of the intended recipient and may contain confidential information. Any unauthorized use or disclosure is prohibited. If you are not the intended recipient, please delete immediately.
    ...
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    JotForm Support

    Answered by david on March 23, 2017 at 03:01 PM

    All URL's should work the same.  There was an error on our end that caused calculations to fail.  This is now fixed and calculations should be working once again.  If the issues persists edit the form and save it.  Move one field to have it auto save then move the field back to its original position.  This will clear the error.

    If this does not allow for your forms to function properly once again, let us know what specifically users are experiencing and we will take another look.