- salesoperationsAsked on March 10, 2017 at 01:50 PM
- JotForm SupportdavidAnswered on March 10, 2017 at 05:56 PM
As far as I know, there should not be any issue opening forms in IE. I checked in a few different versions and was able to load your most recent form in each one.
Is the form embedded to a web page by any chance? Let us know the form you are having trouble with, the URL of the page it is embedded to if it is embedded and if possible, which version of IE they are using when they are unable to load the form.
- salesoperationsAnswered on March 23, 2017 at 01:46 PMHello,
In looking at this issue more, we have found that our forms have varying URLs and we believe this may be causing errors for users when opening the forms.
Example: This is the same form with 2 different URLs. Are you changing all the forms to a new URL?
We are not embedding these forms.
Louise Mickelson | SANMAR
Projects, Communications & Operations Supervisor | Sales Operations
22833 SE Black Nugget Road, Suite 130
Issaquah, WA 98029
Direct 206-727-6438 | Fax 206-727-3312
This message is for the sole use of the intended recipient and may contain confidential information. Any unauthorized use or disclosure is prohibited. If you are not the intended recipient, please delete immediately.
- JotForm SupportdavidAnswered on March 23, 2017 at 03:01 PM
All URL's should work the same. There was an error on our end that caused calculations to fail. This is now fixed and calculations should be working once again. If the issues persists edit the form and save it. Move one field to have it auto save then move the field back to its original position. This will clear the error.
If this does not allow for your forms to function properly once again, let us know what specifically users are experiencing and we will take another look.