What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my email account keep getting put on the reject list

    Asked by memsforms on March 10, 2017 at 03:16 PM

    why does my email account keep getting put on the reject list. we need to forms to be sent to the email address Forms@metroems.org

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    JotForm Support

    Answered by jonathan on March 10, 2017 at 08:00 PM

    Your email service must be rejecting JotForm emails.

    After attempting to resend the emails so many times and still being rejected, the email account will end up or added to the bounce list record.

    Please try also adding JotMails IPs to your whitelist to allow the incoming emails. Check this user guide : https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I have checked your emails and none were in the bounce list anymore at this time.

    Let us know if there's more we can assist you with.