WHERE IS SUPPORT???

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    Jim Armstrong 
    Asked on March 10, 2017 at 04:32 PM

    This morning I was working on a new form and testing in an app that we are building and I got an error page saying that I was suspected of Phishing.  I submitted the required form and have not heard back.  I also submitted a separate support request.  My forms and account have been down for almost 5 hours.  Why is no one responding??  This is a paid account and I am extremely frustrated.  I was simply testing a form and now all of my forms and account are frozen.  HELP!!!!

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    Jeanette
    Answered on March 10, 2017 at 05:25 PM

    We are truly sorry to hear about the inconvenience caused to you, the account was suspended by mistake upon getting a false positive that one of your forms was found suspicious of phishing.

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    Jim Armstrong 
    Answered on March 10, 2017 at 05:46 PM
    Ok, so my forms have been down all day.  If you have an automated system for suspending accounts, there can’t be a 5 or 6 hour delay getting things back up again when there is an error.
    I am now going to continue testing my new form and doing test submissions.  How can I be sure this won’t happen again?
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    Jeanette
    Answered on March 10, 2017 at 05:52 PM

    It should not happen again, the form has been whitelisted.

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    courseflight
    Answered on March 10, 2017 at 06:46 PM
    Ok thanks
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