What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    WHERE IS SUPPORT???

    Asked by Jim Armstrong  on March 10, 2017 at 04:32 PM

    This morning I was working on a new form and testing in an app that we are building and I got an error page saying that I was suspected of Phishing.  I submitted the required form and have not heard back.  I also submitted a separate support request.  My forms and account have been down for almost 5 hours.  Why is no one responding??  This is a paid account and I am extremely frustrated.  I was simply testing a form and now all of my forms and account are frozen.  HELP!!!!

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    JotForm Support Manager

    Answered by Jeanette on March 10, 2017 at 05:25 PM

    We are truly sorry to hear about the inconvenience caused to you, the account was suspended by mistake upon getting a false positive that one of your forms was found suspicious of phishing.

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    Answered by Jim Armstrong  on March 10, 2017 at 05:46 PM
    Ok, so my forms have been down all day.  If you have an automated system for suspending accounts, there can’t be a 5 or 6 hour delay getting things back up again when there is an error.
    I am now going to continue testing my new form and doing test submissions.  How can I be sure this won’t happen again?
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    JotForm Support Manager

    Answered by Jeanette on March 10, 2017 at 05:52 PM

    It should not happen again, the form has been whitelisted.

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    Answered by courseflight on March 10, 2017 at 06:46 PM
    Ok thanks
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