Enable my account

  • jimziegler
    Asked on March 10, 2017 at 5:29 PM
  • John_Benson
    Replied on March 11, 2017 at 2:56 AM

    I checked your account and it is now activated. I also checked your forms and it is working fine on my end. To avoid getting suspended, please check our terms of use.

    If you have any question, please contact us again.

  • jimziegler
    Replied on March 11, 2017 at 1:33 PM

    i am still not receiving mail on my second email address

  • Welvin Support Team Lead
    Replied on March 11, 2017 at 9:19 PM

    Your email address has been listed in our bounce list.

    ****@comcast.net is IN Remove the bounce list 

    Reason(s) : SMTP; 554 resimta-ch2-15v.sys.comcast.net

    Comcast is strict with regards to email contents. If you have the option to add noreply@jotform.com to your safe sender or contact list, please do so to fix the problem. If not, I would suggest using a different email address. Free email perhaps from Google Mail. 

    You can read more here about the bounce list issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues. 

  • jimziegler
    Replied on March 11, 2017 at 9:39 PM

    thanks, i think i got it now