What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Enable my account

    Asked by jimziegler on March 10, 2017 at 05:29 PM
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    JotForm Support

    Answered by John_Benson on March 11, 2017 at 02:56 AM

    I checked your account and it is now activated. I also checked your forms and it is working fine on my end. To avoid getting suspended, please check our terms of use.

    If you have any question, please contact us again.

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    Answered by jimziegler on March 11, 2017 at 01:33 PM

    i am still not receiving mail on my second email address

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    JotForm Support

    Answered by Welvin on March 11, 2017 at 09:19 PM

    Your email address has been listed in our bounce list.

    ****@comcast.net is IN Remove the bounce list 

    Reason(s) : SMTP; 554 resimta-ch2-15v.sys.comcast.net

    Comcast is strict with regards to email contents. If you have the option to add noreply@jotform.com to your safe sender or contact list, please do so to fix the problem. If not, I would suggest using a different email address. Free email perhaps from Google Mail. 

    You can read more here about the bounce list issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

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    Answered by jimziegler on March 11, 2017 at 09:39 PM

    thanks, i think i got it now