What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not receiving submission emails?

    Asked by soloridah on March 10, 2017 at 06:55 PM

    i haven't received a submission in awhile on my "buyer's" form.  Do I need to pay to be able to receive more?

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    JotForm Support

    Answered by Nik_C on March 11, 2017 at 05:25 AM

    I checked the email logs and I saw that the emails were sent:

    Could you please check if those emails didn't end in the Junk/Spam folder by any chance?

    If the issue persists please let us know.

    Thank you!