What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found. This form is disabled.

    Asked by tonicbob on March 11, 2017 at 07:45 AM

    I found couple forms are disabled

    what's the reason?

    Page URL:
    https://form.jotform.me/43228086010445

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    JotForm Support

    Answered by Welvin on March 11, 2017 at 07:32 PM

    You have been suspended. One of your forms is created to collect Bank Details which is the reason for the suspension. It's the "eLong Contract" form. This type of information is private and sensitive, we do not allow it as it is against our Terms of Use (https://www.jotform.com/help/8-Terms-of-Use).

    I have reactivated your account, but I have deleted the said fields. Please refrain from adding them again. Now, if you want to collect those, considering that your clients will agree to it, I would suggest doing it by either calling them or asking them to submit it through direct email.

    Thank you for your kind understanding on this matter.

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    Answered by lgraham on May 16, 2017 at 11:48 AM
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    JotForm Support

    Answered by AIDAN on May 16, 2017 at 12:40 PM

    Please note that you have sent an empty reply to a thread that belongs to someone else. Kindly consider opening a new thread if you would like to request our support about anything: https://www.jotform.com/contact

    We will be happy to help. Thank you in advance.