What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how to downgrade without canceling my account

    Asked by februarybloom on March 11, 2017 at 10:39 AM
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    JotForm Support

    Answered by Aury on March 11, 2017 at 07:19 PM

    Hello,

    I have checked your account and noticed the subscription is cancelled already, effective at the end of the current billing cycle, the account will be downgraded to Free status and you will not be billed anymore.

    Regards.

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    Answered by februarybloom on March 20, 2017 at 03:02 AM

    Hi , Please check for me Inc no. Receipt #2849-2720. I didnt apply for Yearly Special, Why there is auto debit from my credit card. 

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    JotForm Support

    Answered by Chriistian on March 20, 2017 at 04:36 AM

    @februarybloom,

    It seems you have opened another thread with the same issue. Please refer to this thread: https://www.jotform.com/answers/1096004  where my colleague has already answered your query.

    Regards.