What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Having issues with iFrame size within a mobile website

    Asked by poolmanagementgroup on March 11, 2017 at 08:44 PM

    We are using Wix for our hosting on a new website.  We are having an issue with the mobile responsiveness for our Jotform within a particular page.  The link to the page is: http://admin43034.wixsite.com/secondary/copy-of-childrens-parties and the issue is under the "Request Lifeguards" tab.  This is fine on a tablet, but displays too large on iPhone devices - I've been viewing on 6 plus.  Any help is appreciated.

    Page URL:

  • Profile Image

    Answered by Boris on March 12, 2017 at 07:12 AM

    I have checked your form on its own, over its direct link, and I see that it currently has a horizontal scrollbar:


    Your form has a minimal width of 793 pixels in mobile view at this time, and that issue comes from the styling of your form's Time fields:

    The first thing I'd recommend is resolving this issue with the display of your time fields. We can do this by injecting the following custom CSS into your form:

    li[data-type="control_time"] { width: 100%; }
    @media screen and (max-width: 640px) {
        li[data-type="control_time"] .form-sub-label-container {
            width: 30%;

    Please try it out, and let us know whether it resolves the issue you were having with the embedded form as well. Thank you!

  • Profile Image

    Answered by poolmanagementgroup on March 12, 2017 at 01:22 PM

    Thanks!  That fixed the mobile sizing issue.  I also found that a few of those areas were"Shrunk" and when I turned that off, it also fixed the issue.  However, now that that is fixed, the form doesn't act right when filling out.  As you start filling in the form, the form will drop way down into the form and you have to scroll back to where you were to know what to fill in next.  Any ideas?  Same form and also happening on the Swim Lesson Registration form.