What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Where do I find Decryption key for my submissions?

    Asked by prohousekeepers on March 12, 2017 at 11:33 AM

    It's silly to require some private key file to view submissions.

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    JotForm Support

    Answered by Nik_C on March 12, 2017 at 02:20 PM

    When you encrypt the form for the first time it will ask you how you want to create your Key:

    So it depends what you choose if you downloaded your key you should be able to find it somewhere in the Downloads section.

    Otherwise, unfortunately, we can not help you because those submissions are not visible to us.

    If you have any further questions please let us know.

    Thank you!