What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    bounce list?

    Asked by BetsyHynesPhotography on March 12, 2017 at 11:46 AM

    Every time I go back to the jot form website I get a warning that my email is in the bounce list and I wasn't able to be emailed.  I always click "remove" but then it just happens again the next time.  I'm not getting emails from you when a client fills out a form, I used to get them for the first few weeks. What gives?

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    JotForm Support

    Answered by BDAVID on March 12, 2017 at 02:34 PM

    Your email service provider might be rejecting our emails. Please check your spam folder, and mark as NOT SPAM any JotForm email you find. Also, make sure to whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses