bounce list?

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    BetsyHynesPhotography
    Asked on March 12, 2017 at 11:46 AM

    Every time I go back to the jot form website I get a warning that my email is in the bounce list and I wasn't able to be emailed.  I always click "remove" but then it just happens again the next time.  I'm not getting emails from you when a client fills out a form, I used to get them for the first few weeks. What gives?

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    BDAVID
    Answered on March 12, 2017 at 02:34 PM

    Your email service provider might be rejecting our emails. Please check your spam folder, and mark as NOT SPAM any JotForm email you find. Also, make sure to whitelist our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses