What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to change my billing method

    Asked by UniversAnglais on March 12, 2017 at 01:28 PM


    I would like to change the PayPal account associated with the billing. I see only a green button saying "Change Credit Card", but that only allows me to connect to any PayPal account I own and nothing more.

    How do I change the PayPal account associated with my JotForm account?

    Thank you,


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    JotForm Support

    Answered by BDAVID on March 12, 2017 at 05:30 PM

    You will need to cancel your PayPal subscription:

    (1) Login to your Paypal Account.

    (2) Find the latest payment you have made to JotForm.

    (3) Click the subscription number for that transaction.

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    Once you have cancelled it, the you can purchase a new subscription through your preferred payment method: https://www.jotform.com/help/331-How-to-Upgrade-My-Account