I want to change my billing method

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    Asked on March 12, 2017 at 01:28 PM


    I would like to change the PayPal account associated with the billing. I see only a green button saying "Change Credit Card", but that only allows me to connect to any PayPal account I own and nothing more.

    How do I change the PayPal account associated with my JotForm account?

    Thank you,


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    Answered on March 12, 2017 at 05:30 PM

    You will need to cancel your PayPal subscription:

    (1) Login to your Paypal Account.

    (2) Find the latest payment you have made to JotForm.

    (3) Click the subscription number for that transaction.

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

    Once you have cancelled it, the you can purchase a new subscription through your preferred payment method: https://www.jotform.com/help/331-How-to-Upgrade-My-Account