Direct Link doesn't change after clone

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    Asked on March 12, 2017 at 02:00 PM

    Hi. I cloned my form titled "Secure Payment Form" because I needed a similar form and I didn't want to start from scratch. The new form is titled "Payment Only Form". For some reason when I go to "Publish" > "Link" and edit the URL name, while it does appear to change, when I go to the URL it takes me back to the original form. Also, if I click the "Reset" button next to the URL it displays the original URL. How can I fix this?

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    Answered on March 12, 2017 at 06:06 PM

    The link to the original form is the following: 

    The link to the cloned form is the following:, however, the form is disabled right now, so you may enable it if you want to:

    Let us know if you need more help.

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    Answered on March 12, 2017 at 10:29 PM

    Thank you for your reply. It appears you are looking at the wrong form. As I mentioned in my question, I'm referring to the one named Payment Only Form. After I cloned it, I changed the name. The form is already enabled. Just so that I am clear on my question, please allow me to reiterate.

    I cloned the form named "Secure Payment Form". The original URL for it was but then I renamed it to

    The cloned copy is now named Payment Only Form. The URL associated with it is however I would like to change it like I was able to do with the original form.

    The problem is that when I change the URL on the new form, it actually changes it on the old one. It's like the form are connected even though they are not.

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    Answered on March 13, 2017 at 04:01 AM

    I tried to create a form and changed the direct link of the form in my account. I also cloned it and tried to change the direct link, however, I wasn't able to replicate the issue you are having. The original does not change when I have tried to edit the new cloned form.

    Perhaps this is just a temporary issue on your forms. I have now cleared your form's cache. Please let us know if the issue still occurs.



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    Answered on March 14, 2017 at 03:30 AM

    Thank you for your assistance. I tried changing it again and I'm still having the same issue.

    On the cloned form (titled Payment Only Form), when I hit the pencil icon under Direct Link it does allow me to edit the part the appears after the "/" which is 70704513500140. I then replace that part with paymentform so the new link for my cloned form should be

    If you go to that link however you will see that it takes you to my original form (Secure Payment Form). It also disables the original link associated with the original form which was

    I can leave the links in place for now so that you can click them. If you happen to click it and it's the opposite (paymentform disabled and secure-payment-form active) then it means I had to change it back to send to a customer for payment. Hopefully I will hear from someone before that happens.

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    Answered on March 14, 2017 at 04:50 AM

    Please note that you cannot change the form ID of the form. 

    Example, this is the form: This is the default form ID, it cannot be changed, there's also NO other form that can have the same form ID. 

    Now, the custom URL feature allows you to have your form a unique name, to learn more about that feature, you can check this guide:


    From what I see:

    Secure Payment Form is still using the custom URL:

    While Payment Only Form does not have a current custom URL. 

    If you wish to use the custom URL name "paymentform" in your "Payment Only Form", then you need to free or reset it in the "Secure Payment Form".

    Basically, you cannot use the same custom name on two forms, click the reset button just beside the pencil icon to free up the custom name availability. 


    I hope that helps. 

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    Answered on March 14, 2017 at 12:07 PM

    Let me start by saying, I appreciate the help everyone is trying to provide. The problem is I don't feel like my question is really be read or understood. Two out of the three replies ended up being of no help because of this. If you could go back and read from the beginning of the thread what I asked and the answers I've been given I think that you will get an understanding of what my issue is.

    To clarify based on the last answer I was given, I am aware that you cannot have the same URL for two different webpages. I do not want two different URLs. I want for one and for the other. When you read from the top of the thread, you will see why this is not possible. I'm thinking there may be a glitch and not necessarily user error.

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    Answered on March 14, 2017 at 01:47 PM

    I see what you are saying now. Probably it is due to browser issues. I have gone ahead and done it for you.

    1) Original "Secure Payment Form"

    ID: 62806477298167

    Custom URL: 

    2) Clone "Payment Only Form"

    ID: 70704513500140

    Custom URL: 

    You may go ahead and test the links that are already setup in your forms. Let us know if you need more help.

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    Answered on March 14, 2017 at 03:34 PM

    Thank you. I'm all set!