Form count limit is a deal breaker

  • Profile Image
    Asked on March 12, 2017 at 03:38 PM

    Dear jotform, Dear Mr. Aytekin Tank, and the shadowy private investors:


    I am well aware of business and investor pressures. I find some of it extremely unjustified and unhealthy to the human soul especially in tech sector and in silicon valley.

    I fully understand this may be underway amongst yall, which would be super sad, if it is, i hope you seek happiness first. >

    But I did want to say I find the arbitrary new limit on the number of forms that can be had with each plan to be completely a scammy tactic to milk money you should not out of people you should not. This is a limit that simply did not exist at jotform before. Other competitors had it. Then everyone had it after a while.

    I understand form view and submission limits, and storage limits. They are directly tied to cost structure. But how many forms? Give me a break. I am dealing with a website that has 50 pages. The website itself with all hosting and plugins costs me $30 a month, top notch AWS hosting too. They need a form per page with literally one minor change to each page. For this I have to pay $39 per month. While neither my submission, nor my storage, nor my form view counts will need to be anything like under the $39 plan, only because of that form count limit. Some of these forms are not even actual forms and we use them for guided navigation based on user input.

    I strongly advise you guys to reconsider this particular limit. I know for years on end you operated with no such form count limit and I find current limits very unfair. It is an arbitrary price increase in my opinion because you feel you can and you are a private entity who totally can do whatever you like. But I want to let you know. This has us considering switching many of our clients who have been happy with previous pricing of jotform to competitors who offer what they need at a lower price.

    In fact > I truly hope that is not the case, but it totally smells like it nowadays. I do not have the time or resources to investigate this, but others might. I just wanted to give you the word of what I hear around dev and agency community. This is just not cool. This will cause new competitors to pop up in cheaper countries with much more balanced limits and pricing. All it takes is one. I hope you read the writing on the wall and revise your pricing model to provide a fairer limit on form counts.


    Thank you

  • Profile Image
    Answered on March 12, 2017 at 07:39 PM

    Thanks for your feedback. However, the forms limit is already applied to all our users in our pricing plans, and there is nothing that can be done about it.