What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have my PayPal account attached to jotform for my clients to pay after registering after filling out the jotform. However, it is not working

    Asked by Donna Davis  on March 12, 2017 at 04:57 PM

    I have clients that have paid and I don't see the payment reflect in my PayPal

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    JotForm Support

    Answered by Chriistian on March 12, 2017 at 09:55 PM

    There is a case where the user submits your form and able to direct to the Paypal Checkout Page, however, if they abandoned the page or close the browser before continuing to the payment process, then, payment is not successful. You can find the submissions from the Incomplete Payments at the Submission Page.

    To know more about the Paypal Incomplete Payments, please see this guide: Paypal Incomplete Payments FAQ

    If you need further assistance, please let us know.
    Regards.