I have my PayPal account attached to jotform for my clients to pay after registering after filling out the jotform. However, it is not working

  • Donna Davis
    Asked on March 12, 2017 at 4:57 PM

    I have clients that have paid and I don't see the payment reflect in my PayPal

  • Chriistian Jotform Support
    Replied on March 12, 2017 at 9:55 PM

    There is a case where the user submits your form and able to direct to the Paypal Checkout Page, however, if they abandoned the page or close the browser before continuing to the payment process, then, payment is not successful. You can find the submissions from the Incomplete Payments at the Submission Page.

    I have my PayPal account attached to jotform for my clients to pay after registering after filling out the jotform Screenshot 20

    To know more about the Paypal Incomplete Payments, please see this guide: Paypal Incomplete Payments FAQ

    If you need further assistance, please let us know.
    Regards.