What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Two submission emails received for every submission received in form.

    Asked by ipbr21054 on March 13, 2017 at 05:19 AM

    When i receive a form in my email i am receiving 2 of them why 

     Form in question 70671537117355

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 13, 2017 at 07:41 AM

    Hello ipbr21054,

    Upon checking your form #70671537117355, I found that it is already deleted so couldn't test it. I did check the second form you have in your account with name "NEW CONTACT FORM 70671537117355" and did not find any issue with that. You have configured it correctly and you should only receive one submission email. 

    I sent a test submissions in your form and as per our email logs, only one submission email was sent. Can you please check your email inbox and see if you still receive two submission emails?

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by ipbr21054 on March 13, 2017 at 07:43 AM

    Hi,

    That is incorrect as i did not delete anything.

  • Profile Image

    Answered by ipbr21054 on March 13, 2017 at 07:49 AM

    I just did a test form and received 2 emails regarding it.

    See the below images

    We have received....

    THE OTHER

    Re Contact form

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 13, 2017 at 09:25 AM

    Hello ipbr21054,

    Please note that you have added one notification email alert and one form-autoresponder email alert in your form. Since you have configured theremotedr@gmail.com as recipient email address in email alert and the same email address you use to submit form, that is the reason why your receiving two submission emails. One as form notification asn another as form-autoresponder email.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by ipbr21054 on March 13, 2017 at 09:30 AM

    Can you advise how or which is needed to be removed.

    I only require the 1 email of the form to be received

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 13, 2017 at 12:02 PM

    Hello ipbr21054,

    If I understand your requirement correctly, you want to receive one submission email after the form is submitted and then send another email to the user who submitted your form. Is that correct?

    If this is what you want to achieve, you have set your form correctly. If your users submit your form with their own email address, you will receive one submission email and another one will be sent to the user who submitted form. 

    If you do not want to send submission email to the user who submitted your form, you need to delete the form auto-responder email alter from your form. Please check the screenshot below on how to delete form auto-responder email alert:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by ipbr21054 on March 13, 2017 at 12:55 PM

    Thanks i have now deleted the item not required.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 13, 2017 at 02:13 PM

    Hello ipbr21054,

    You are welcome. I am glad to know that your issue is resolved.

    Please note that deleting form auto-responder email alert will cause submission email to be not sent to the user who submitted form. 

    Thank you!