What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Change subscription and get a refund

    Asked by ronberry on March 13, 2017 at 05:48 AM

    I am currently using the Premium $90 subscription, but I find my usage very low.

    How do I change to the FREE lower specification version and can I keep the forms I have made.

    Also my sub was on the 5th March, can I reclaim the sum under your 30 day rule.


    Ron Berry


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    JotForm Support

    Answered by Welvin on March 13, 2017 at 10:56 AM

    I have requested the cancellation and refund to our billing team. The refund will be processed within 1 to 2 weeks from now. Once made, you should get a notification about it from Paypal. We will also do our best to let you know here.

    If you want to cancel it your own, please follow the steps on this guide: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription