Change subscription and get a refund

  • Profile Image
    ronberry
    Asked on March 13, 2017 at 05:48 AM

    I am currently using the Premium $90 subscription, but I find my usage very low.

    How do I change to the FREE lower specification version and can I keep the forms I have made.

    Also my sub was on the 5th March, can I reclaim the sum under your 30 day rule.

    Regards

    Ron Berry

     

  • Profile Image
    Welvin
    Answered on March 13, 2017 at 10:56 AM

    I have requested the cancellation and refund to our billing team. The refund will be processed within 1 to 2 weeks from now. Once made, you should get a notification about it from Paypal. We will also do our best to let you know here.

    If you want to cancel it your own, please follow the steps on this guide: https://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription