What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to upgrade through the billing section on my account.

    Asked by Irascible on March 13, 2017 at 05:56 AM


    I still cannot upgrade.. I already asked you for help and you are not replying.. 

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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 10:59 AM

    I can see you opened another thread about the same, here's the link where you've indeed received a reply: https://www.jotform.com/answers/1066749 

    Could you please try to upgrade your account through our pricing page? 


    Please, do let us know if you experience the same, I will also forward this to our second level so this could be checked. 


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    Answered by Irascible on March 13, 2017 at 11:25 AM


    Yes, same problem on your pricing page.. 

    Let me know what to do.



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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 12:48 PM

    Thank you for the update, I will also add this to the ticket I've opened. 

    In the meantime you could upgrade using one of the next links depending on the plan and payment schedule you want to upgrade:

    Bronze Plan

    Bronze monthly 19.00



    JotForm One Year Bronze $190.00



    JotForm 2-Year Bronze  $361.00



    Silve Plan 

    Silver Monthly  $39.00



    JotForm One Year Silver $390.00



    JotForm 2-Year Silver  $741.00



    Gold Plan

    Gold Monthly $99.00



    JotForm One Year Gold  $990.00



    JotForm 2-Year Gold $1,881.00


    Please, make sure the username is correct and you're upgrading the correct plan. 

    Hope this helps. 

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    JotForm Support

    Answered by paulsimpson on March 13, 2017 at 10:53 PM


    Your upgrade to our $5/month Storage plan has now been processed successfully. Apologies for any inconvenience caused.



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    Answered by Irascible on March 14, 2017 at 04:42 AM