What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my forms are disabled?

    Asked by cpna75082 on March 13, 2017 at 09:36 AM

    All my forms are saying they are disabled and I cannot figure out how to get them enabled. 

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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 12:23 PM

    I have checked your account and found it was disabled due to violation of our terms, this happens when you're asking for credit card info or any other sensitive info that's not allowed on JotForm, on your case seems you were asking for payment info through plain text fields. 

    I would suggest you to check our terms in order to know what you cannot ask on your forms and avoid getting suspended again: https://www.jotform.com/help/8-Terms-of-Use 

    I've reviewed your forms and noticed that payment fields are no longer on them, so I have reactivated your account. 

    Also, if you need to collect payments through your forms you must use one of our existing payment integrations, you will find them on the next link: 

    https://apps.jotform.com/category/payment_processing 

    If you have any question, let us know.