What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why was my account suspended?

    Asked by Léo Cardoso  on March 13, 2017 at 10:39 AM

    Qual o motivo da minha conta ter sido suspensa?

    Olá, bom dia!

    Os meus formulários desapareceram do meu site. Não consegui acessar a minha conta hoje, ela parece estar suspensa.

    Verifiquei no meu e-mail se o JotForm mandou alguma mensagem informando sobre o possível problema, mas não há nada. Como podem me impedir de acessar a minha conta sem nenhuma notificação?

    Que falta de cuidado! Que frustração!

    Solicito uma resposta urgente e humana!

    Page URL:
    https://www.shoppingunicos.com.br/graficaunicos-enviodeconteudo/

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 13, 2017 at 01:16 PM

    Hi Léo, thank you for contacting us.

    I have examined your account and found that it was autosuspended by our form review systems that monitor forms compliance with our terms of use.

    The trigger in your case was the use of the word password (Senha) in your form named "Teste Senha".

    I have manually reviewed the form and concluded that it does not violate our terms of use, so I have re-activated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.