Why was my account suspended?

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    Léo Cardoso 
    Asked on March 13, 2017 at 10:39 AM

    Qual o motivo da minha conta ter sido suspensa?

    Olá, bom dia!

    Os meus formulários desapareceram do meu site. Não consegui acessar a minha conta hoje, ela parece estar suspensa.

    Verifiquei no meu e-mail se o JotForm mandou alguma mensagem informando sobre o possível problema, mas não há nada. Como podem me impedir de acessar a minha conta sem nenhuma notificação?

    Que falta de cuidado! Que frustração!

    Solicito uma resposta urgente e humana!

  • Profile Image
    AIDAN
    Answered on March 13, 2017 at 01:16 PM

    Hi Léo, thank you for contacting us.

    I have examined your account and found that it was autosuspended by our form review systems that monitor forms compliance with our terms of use.

    The trigger in your case was the use of the word password (Senha) in your form named "Teste Senha".

    I have manually reviewed the form and concluded that it does not violate our terms of use, so I have re-activated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.