Cannot create a PDF, it gets stuck on working.

  • dsolder
    Asked on March 13, 2017 at 11:10 AM

    Good Morning -

     

    I clicked on More and then cliecked Create PDF form, but it just spins and says "working......"

  • Kevin Support Team Lead
    Replied on March 13, 2017 at 1:44 PM

    I have checked with the latest form you've edited on your account and I can see it generates the PDF form without any problem. 

    Could you please provide us the link to the form you get this? 

    Also, please take into account that there're some features unavailable while creating a PDF form, to get more info about PDF fillable forms, check this link: JotForm-Fillable-PDF-Creator-With-All-Points

     

  • dsolder
    Replied on March 13, 2017 at 2:05 PM

    Thank you for your answer.

    If it did create, where would i find it?  I notice the create PDF is grayed out. 

    This is the first time I've had a problem, but I haven't had to change the form in quite some time. 

    Link below.

    <script type="text/javascript" src="//form.jotform.us/jsform/52005008636143"></script>

     

     

  • Kevin Support Team Lead
    Replied on March 13, 2017 at 3:20 PM

    If you have already download the PDF form then you should find it in the Downloads folder, to access it you could go to this path on the address bar: 

    %HOMEPATH%\Downloads

    Cannot create a PDF, it gets stuck on working Screenshot 40

    I have also tried to download the PDF form from the one you provided and I was able to do it successfully: 

    Cannot create a PDF, it gets stuck on working Screenshot 51

    I could also do it by clicking on the more option and create PDF form button: 

    Cannot create a PDF, it gets stuck on working Screenshot 62

    Please, try downloading it on incognito mode, may be a cache issue, you could also try connecting to a different internet connection. 

    Do let us know how it goes. 

  • Donna
    Replied on March 13, 2017 at 3:42 PM

    I was able to download it in incognito mode.

    Thanks.