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    Cannot create a PDF, it gets stuck on working.

    Asked by dsolder on March 13, 2017 at 11:10 AM

    Good Morning -

     

    I clicked on More and then cliecked Create PDF form, but it just spins and says "working......"

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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 01:44 PM

    I have checked with the latest form you've edited on your account and I can see it generates the PDF form without any problem. 

    Could you please provide us the link to the form you get this? 

    Also, please take into account that there're some features unavailable while creating a PDF form, to get more info about PDF fillable forms, check this link: JotForm-Fillable-PDF-Creator-With-All-Points

     

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    Answered by dsolder on March 13, 2017 at 02:05 PM

    Thank you for your answer.

    If it did create, where would i find it?  I notice the create PDF is grayed out. 

    This is the first time I've had a problem, but I haven't had to change the form in quite some time. 

    Link below.

    <script type="text/javascript" src="//form.jotform.us/jsform/52005008636143"></script>

     

     

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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 03:20 PM

    If you have already download the PDF form then you should find it in the Downloads folder, to access it you could go to this path on the address bar: 

    %HOMEPATH%\Downloads

    I have also tried to download the PDF form from the one you provided and I was able to do it successfully: 

    I could also do it by clicking on the more option and create PDF form button: 

    Please, try downloading it on incognito mode, may be a cache issue, you could also try connecting to a different internet connection. 

    Do let us know how it goes. 

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    Answered by Donna on March 13, 2017 at 03:42 PM

    I was able to download it in incognito mode.

    Thanks.