What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my email id not existing?

    Asked by Durgaiah Kota  on March 13, 2017 at 12:12 PM
  • Profile Image
    JotForm Support

    Answered by AIDAN on March 13, 2017 at 02:19 PM

    Hi Durgaiah, thank you for contacting us.

    I am not sure I understand your request, but I looked into accounts attached to your email and I found a guest account with no forms.

    Please try signing up to JotForm, with your email address, in order to convert that into a proper account. If that fails please get back to us with your preferred username so we can convert the account for you.

    I hope this helps. If you need further assistance please let us know. Thank you.