What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way for a user to save a partial form and resume it later?

    Asked by RitzyCharters on March 13, 2017 at 12:36 PM
    My question is: Is there a way for a user to save a partial form and resume it later?
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    JotForm Support

    Answered by Jim_R on March 13, 2017 at 01:05 PM

    There are 2 ways to achieve this:

    1. Browser-based method

    Easy to setup, but relies on the Browser's Local Storage.

    Meaning, if they started filling out your form using Chrome, left their desktop/laptop, went back and re-opened the form on Firefox/Safari, then their progress is lost. Using the same Chrome browser again would continue where the user left off.

    Complete guide: How-to-Enable-Auto-Fill-on-Forms

    2. Session parameter method

    Quite complicated setup and requires 2 forms to make it work.

    Form 1: The first form where the user will need to fill out the name and email field. The session URL will be created here and we will use the email field as the session ID.

    Form 2 (Main Form): This is the main form where all the necessary and important fields we need to collect. The main form needs to have page break, please also note that the progress on each page will only be saved when the "Next" and "Back" button is clicked.

    Complete guide: How-to-Save-Forms-and-Continue-Later 

    Have a look at both of them then decide which works better for your needs.