What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why might a persons submission not successfully go through?

    Asked by rellingson on March 13, 2017 at 01:10 PM

    I have had several families tell be they filled out a form online and submitted it.  I am getting some submissions, but not all.

    Why might a person's submission NOT successfully go through?

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    Answered by Ian on March 13, 2017 at 03:30 PM

    As mentioned by my colleague,  in the other post submitted by you, if you could give us the affected form ID, we will be able to investigate further.

    It could be that the email address to which you're receiving submissions ended in the Bounce list. You can check that by using this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List and there you can remove the email from the Bounce list.

    If the issue persists please let us know.


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    Answered by rellingson on March 13, 2017 at 05:46 PM
    Please forgive my ignorance as the person who was in charge of this account is not with us at this time.
    What exactly is the affected form ID?
    Sent from my iPhone
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    Answered by Ian on March 13, 2017 at 08:30 PM

    Every form create at jotform has a unique id, if you are not new to this, that is fine.

    We can still help you, if you provide us with the form URL.

    Don't hesitate us asking any question.

    We will be happy to help.