Why are my payments incomplete

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    Asked on March 13, 2017 at 01:27 PM

    All submissions are complete but payment is incomplete on one form.

    On another form, some payments are incomplete.

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    Answered on March 13, 2017 at 04:07 PM

    The incomplete payment submission usually means that user decided to not to complete the transaction on the PayPal payment page. Please take a look at the following guide.

    Paypal Incomplete Payments FAQ

    However, if payment was received but submission is still marked as incomplete, it means that we have not received an instant payment notification about successful payment from PayPal. The reason behind this can be disabled Instant Payment Notifications (IPN) within your PayPal account. Please make sure that IPN is enabled within your PayPal account settings.

    How to Enable IPN for Paypal

    If you need any further assistance, please let us know.