What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my payments incomplete

    Asked by Songmith on March 13, 2017 at 01:27 PM

    All submissions are complete but payment is incomplete on one form.

    On another form, some payments are incomplete.

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    JotForm Support

    Answered by Mike on March 13, 2017 at 04:07 PM

    The incomplete payment submission usually means that user decided to not to complete the transaction on the PayPal payment page. Please take a look at the following guide.

    Paypal Incomplete Payments FAQ

    However, if payment was received but submission is still marked as incomplete, it means that we have not received an instant payment notification about successful payment from PayPal. The reason behind this can be disabled Instant Payment Notifications (IPN) within your PayPal account. Please make sure that IPN is enabled within your PayPal account settings.

    How to Enable IPN for Paypal

    If you need any further assistance, please let us know.