Autoresponder was not delivered

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    aricurn
    Asked on March 13, 2017 at 01:39 PM

    My client has made me aware that they have not received an online appointment form off the website - it was an appointment for a vet practice for their dog. I was able to see the form in my jotform account.

    Can you please check for me that there isn't something wrong on the jotform end as it is important that they receive these forms.

    Thank you so much for any help with this

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    Mike
    Answered on March 13, 2017 at 04:30 PM

    You form Autoresponder configuration looks good. Please check if user's email is listed in our bounce list, here is the guide: How to Remove Your Email Address from Bounce List

    The email address is usually added to our bounce list if we receive a rejection message from recipient mail server.

    If you need any further assistance, please let us know.

  • Profile Image
    aricurn
    Answered on March 14, 2017 at 01:41 AM

    Many thanks for such a speedy reply. I have checked and the e-mail address is not in the bounce list - is there anything else that could be causing them not to receive a message? Thank you for all your help with this.

  • Profile Image
    Ian
    Answered on March 14, 2017 at 03:40 AM

    If the issue continues, our best recommendation is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same