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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not loading right, the navigation wont work

    Asked by worktopsnet on June 22, 2012 at 06:02 AM


    Our form (21662687828366) wont load correctly on our site. 

    It loads but and you can complete the first page but you cannot navigate to the next page on the form.


    Please see www.worktops.net/new_quote.php


    We have tried the page in internet explorer and in google chrome. It happens in both. We also found that once the browser has been refreshed, the form works. It seems to be a problem on the first visit, which is the most important one!

    It is intermitted but you know when it happens because there is a back button that appears on the first page. 

    Thank you,

    Donovan du Plessis

    Page URL:

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    JotForm Support

    Answered by NeilVicente on June 22, 2012 at 06:18 AM


    Sadly, I cannot reproduce this error on my end. I have a feeling that this might be caused by a connection problem between you and our servers. Have you tried accessing the site via a different network?

    If not, please do. If the same thing happens, kindly observe the situation for a few more hours. Afterwards, let us know if the problem still persists.