CAPTCHA field appears after submit button is clicked, instead of thank you page.

  • Profile Image
    azhard
    Asked on March 13, 2017 at 02:07 PM

    Hi jotform team,

    I have a form that has been in use for a few months and today all of a sudden a CAPTCHA field appears after you hit the submit button on the form. How do I prevent this from happening and why did it start happening out of nowhere without any changes on my end?

     

  • Profile Image
    BJoanna
    Answered on March 13, 2017 at 04:55 PM

    I was able to replicate mentioned issue when I tested your form and when I tested my cloned form. 

    It seems that there is an issue with some widgets that are added inside of Version 3 of our Form Builder. In your case Mobile Responsive widget is causing this issue. It breaks html layout, so form is not passing the check and asking for captcha.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now I can only suggest you to remove Mobile Responsive widget form your form, until this issue is resolved. 

  • Profile Image
    Scott
    Answered on March 14, 2017 at 05:48 AM

    Hey Azhar,

    This issue is fixed now. I also checked your other forms and all of them are fine.

    Let us know if you ever need anything else,

    Cheers.