What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    CAPTCHA field appears after submit button is clicked, instead of thank you page.

    Asked by azhard on March 13, 2017 at 02:07 PM

    Hi jotform team,

    I have a form that has been in use for a few months and today all of a sudden a CAPTCHA field appears after you hit the submit button on the form. How do I prevent this from happening and why did it start happening out of nowhere without any changes on my end?

     

    Page URL:
    https://form.jotform.com/70226147964257

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 13, 2017 at 04:55 PM

    I was able to replicate mentioned issue when I tested your form and when I tested my cloned form. 

    It seems that there is an issue with some widgets that are added inside of Version 3 of our Form Builder. In your case Mobile Responsive widget is causing this issue. It breaks html layout, so form is not passing the check and asking for captcha.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    For now I can only suggest you to remove Mobile Responsive widget form your form, until this issue is resolved. 

  • Profile Image
    JotForm Support

    Answered by Scott on March 14, 2017 at 05:48 AM

    Hey Azhar,

    This issue is fixed now. I also checked your other forms and all of them are fine.

    Let us know if you ever need anything else,

    Cheers.